Shipping & FAQs

Delivery (Sabah and Labuan)

We offer FREE delivery for order above RM130 across Sabah and Labuan.

Delivery within Sabah and Labuan may take 3-5 working days from Pos Laju or ABX express. For remote areas, delivery time may take longer.
Same Day Delivery (within KK)
  • A delivery fee of RM5 is imposed (delivery fee of RM10 for orders below RM130)
  • Only available within 20km Kota Kinabalu area
  • Upon the availability of purchased products
  • message or whatsapp +60-1131513723 to arrange


Same Day Pick-up (at Sutera Avenue)
Available daily 7am - 12am at Citisuper counter @ Sutera Avenue (right below Decrypt coffee)

Delivery (West Malaysia/Peninsular)

We offer FREE delivery for order above RM150 across West Malaysia via ABX express. 

Delivery may take 3-7 days. For remote areas, delivery time may take longer.

Delivery (Worldwide)

Worldwide delivery is possible. Pls Whatsapp us at +60-168105723 or email: decryptcoffee.gmail.com to get shipping quotation.

Coffee Rest Time

We recommend a rest time (period between roast date and the date you consume) for coffee to de-gas to reach its peak flavor.
Filter roast at least 14 days
Espresso roast at least 10-14 days

If you need to consume your bag of coffee immediately (within 4-7days of roast), we recommend to keep the bag open for an hour, and take the portion you're going to consume out for another hour to quicken the de-gas process.

Returns & Refunds

If you are completely not satisfied with your purchase (DAMAGE DURING SHIPMENT OR WRONG ITEM) you can send it back to us. Returns must be made within 7 days from date of purchase.

Kindly e-mail us at decryptcoffee@gmail.com before returning any item to us. We may require you to send us a picture of your item(s).